Ordered the wrong size?

You’ve got two simple options:

Option 1: Reorder & Return (fastest)

If you want the quickest fix, simply:

Place a new order for the size you need, then

Post the unwanted pair back to us with a note including:

Your name

Your original order number

We’ll refund the returned pair once received.

Option 2: Return & Exchange

Prefer a direct exchange? No problem.

Please return your SoulSole® Flip Flops and include:

Your name

Address

Order number

Preferred size

Exchanges are only available for unworn items in the original packaging.

For fairness, we ask that:

You cover postage to us

We cover postage back to you

Exchanges are only available for unused, unworn items in their original condition with all tags and packaging intact. Items showing signs of wear or damage due to improper use will not be eligible.

Please carefully check your shoes are eligible to return to avoid disappointment.

If you have any questions or concerns, please contact customer service in advance.